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Windstream — Investment Operations Alpha
Operations

Operational Solutions

The scope

Establish and maintain a cost-effective, efficient operational infrastructure

We become your institutional operations partner, taking on day-to-day execution and strategic oversight, so you can focus on performance and capital raising.

01

Establish Operational Infrastructure

Establish workflow and required “handoffs”

Take the lead in preparing all required documentation or drive process with outside law firm

Establish operational standards

Performance management ensuring streamlined controlled processes

Coordination with third-party service providers

Ensure compliance service level agreements

02

Daily Operational Support

Reconciliation of cash, positions and trades

Lead break resolution and break casing

Administrator oversight

Ensure compliance with SLA; “four eyes” principle

Establish performance standards

Key Performance Indicators (KPI’s) to actively manage processes

03

Operational Due Diligence

Author Due Diligence Questionnaire (DDQ)

In conjunction with legal; ensure comprehensive presentation encompassing all aspects of fund

Support investor meetings

Attend investor due diligence meetings

Presentation support

Establish version control ensuring current fund activities

04

Business Process Re-engineering

Coordinate establishment of new strategies and products

Develop new or enhanced operational processes

Support change to headcount

Added or reduced staffing gives rise to operational changes

Lead operational projects

Continued process improvement to maintain cost-effectiveness

05

Third-party Contracts

Vendor contracts

Review and negotiate all vendor contracts, including administration agreement, software agreements and engagement letters.

The C-Suite Partner Model

Human-first advisory. AI-powered execution.

C-Suite · Human-first advisory

Operating model design, strategic oversight & complex problem-solving

Day-to-day · AI-powered execution

Reconciliations, data processing, workflow management & exception monitoring

AI powers a stronger, more intelligent engine—so our people can focus where judgement matters.